Returns & Exchanges

At NAOKO-STORE, we want you to love your fashion finds, but if something isn't quite right, we offer a hassle-free 30-day return policy. Items must be in their original condition, unworn and with all tags attached, to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging and include the printed return form or order slip inside the parcel.

• 3.
  Ship the Items

  Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location or post office.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.